Must-Have Conversations to motivate and manage your people

4 x 90-minute virtual workshops for managers

Must-Have Conversations to motivate and manage your people

Four x 90-minute energising workshops that will help you create sustainable and remarkable results for your managers.  All workshops are delivered virtually for a maximum of 10 delegates.

Available to deliver yourself in-house, or by a 3C facilitator.


  1. Meaningful Performance Conversations & Setting Expectations

 Learning Objectives:

  • 3 levels of “must-have” conversations
  • The Big 5– what content should we be including in our 3 levels of “must-have” conversations?
  • Setting expectations exercises and action planning– individual and organisation
  1. Coaching for Performance – supercharge Performance Conversations

Learning Objectives:

  • Directive versus non-directive learning and coaching– what’s my default style? What does my team need?
  • GROW coaching – practice
  • Motivation coaching – Mastery, Autonomy, Purpose
  • My coaching quick wins
  1. Feedback Conversations – rewarding and outcome focussed

Learning Objectives

  • What impact is my feedback having? Am I giving my team the messages they need?
  • Have a selection of tips and tools to prepare and deliver “fantastic” feedback
  • Understand and manage possible reactions to feedback conversations
  • Preparation and practice
  1. Poor / Under Performance Conversations

Learning Objectives:

  • Understanding Poor Performance Drivers
  • Understanding Under Performance Drivers
  • Case study practice
  • Planning how to identify and handle Poor/Under performance

Included in the workshop - The Performance Management Playbook

Clients say...

Thank you for today, your session was brilliant and exactly what they needed. It exceeded my expectations and to see the room so engaged and involved was an absolute joy . It is a testament to how useful people found today that they were starting to ask if their managers could have something similar.  A great result!

Dr Amanda Maclean, Head of OD, Canterbury Christ Church University

In November 2022 our employee engagement survey showed a marked increase in those agreeing that they understood what was expected of them, they were motivated and engaged.  In the spring of 2021 such results were unimaginable – the scale of cultural change, and sense of empowerment that our new approach to managing performance is having is fantastic.  We couldn’t have done it without the wisdom, experience and support of 3C.

Kerri-Ann O’Neill, Chief People Officer, Ofcom

I noticed a real difference in the quality of performance conversations I could have with my team after they had been on the ‘It’s My Conversation’ programme.  Conversations with those who had been on the programme were more meaningful, more constructive and a much better use of both of our time, compared with those who had not. I did the programme myself and found its approach deeply engaging and a very powerful learning experience.

Lucy Hoyte, Strategy Team Leader, Westminster City Council

“We couldn’t have designed our new approach to Performance Management without 3C.  They know their stuff, and work from a strong evidence base.  Engaging a large, global organisation is never easy– 3C have shown they understand our challenges and have most importantly helped us re-purpose our performance management to deliver our strategy as well as massively simplify the process for our workforce.”

Bernadette Bruton, Global Talent and OD Director, Aviva plc

"Fantastic use of tech.  Thank you - this was really thought-provoking, and thanks also to the actors Adam and Pippa for making it very engaging!"

‘Forum Theatre Live’ Delegate, Canterbury Christ Church University

Who we've worked with...

Since 2001, we’ve been transforming performance management in professional, engineering, financial, legal, academic, technical, and government organisations worldwide.