The Performance Management Playbook by Hedda Bird

Business Book Awards 2022 – Highly Commended (People, Culture & Management Book 2022)

“An excellent book to help you manage people and performance. The conversation guides and toolkits make for simple application of the ideas.’

Andrew Haigh, Chief Executive, Newcastle Building Society

We are very excited to announce that 3C’s Founder, MD and Performance Management Specialist – Hedda Bird – has published her first book The Performance Management Playbook (published by Pearson).

The Performance Management Playbook takes the stress out of managing people. This practical book covers the must-have conversations from daily feedback to annual pay reviews; from dealing with poor performance to setting challenging expectations.

With 15 conversation guides to improve your confidence in managing performance, numerous activities to make you and your team less stressed, happier and more productive, as well as toolkits to help you improve performance now, no matter what appraisal process your organisation has in place, this book makes it easy to dip in and develop great performance conversations specific to the challenges you face.

Learn from 25 real world examples: from global and local organisations; from 100 employees to over a million; from sectors as varied as financial services,transport, technology, central and local government, TV production, mining,healthcare and construction.

The Performance Management Playbook will help you move from anxiety-ridden one-off appraisals to more rewarding regular and meaningful conversations about performance.

Publisher: Pearson Education Limited
ISBN: 9781292370033
Number of pages: 240

Available now from the following stockists:


WH Smith



Book Depository


And other online and independent stores.


“This is a book to help you tackle all the challenges of managing people. You’ll find yourself referring to it every week for advice on everything from setting challenging expectations for a high performer, to nipping performance problems in the bud.” Claire Zuurbier, Global Digital Transformation Director at Compass Group plc

“A robust, no nonsense guide to getting performance management right. Simple, practical toolkits that all Managers should have in their kitbags.” Victoria Anthony, Group Human Resources Director, Galliard Homes

“Optimising the performance of your people is vital for every successful manager and leader. This book provides rich, practical guidance covering all aspects of motivating, managing and supporting people to give of their best. Something for everyone in a fast changing and demanding world of work.” Peter Cheese, CEO, Chartered Institute of Personnel and Development (CIPD)

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