Brilliant Performance Conversations

4 x 90-minute workshops for managers

Brilliant Performance Conversations for Managers

Four x 90-minute energising workshops that will help you create sustainable and remarkable results for your managers.

Available to deliver yourself in-house, or by a 3C facilitator.

  1. Meaningful Performance Conversations – making Performance Conversations work 

 Learning Objectives:

  • Understanding the challenges of translating organisation strategy into action for your team
  • Know what a meaningful conversation is – The 3C conversation
  • How do I really engage people?
  • What is my vision for my team?


  1. Coaching for Performance – supercharge Performance Conversations

Learning Objectives:

  • Directive versus non -directive learning and coaching– what’s my default style? What does my team need?
  • Building trust
  • How do I get coaching quick wins?
  • How do I manage the differing needs and personalities of my team members?


  1. Fantastic Feedback – making conversations rewarding

Learning Objectives:

  • What impact is my feedback having? Am I giving the messages I need to give to my team?
  • Have a selection of tips and tools to prepare and deliver “fantastic” feedback
  • Understand and manage possible reactions to feedback conversations
  • Preparation and practice


  1. Setting Expectations – raising the bar for excellence

Learning Objectives:

  • What does “raising the bar” mean for me and each of my team?
  • How can I help my team be more creative/innovative? And deliver the results or positive change of that creativity?
  • How do I create the conditions for performance conversation commitments to happen? What can we actually change?


We asked participants attending each workshop what they would say about it to others. Here is a selection of their responses:


Workshop 1 – making Performance Conversations work 

  • Good tips on how to lead a coaching session: what are good questions to ask and good practice opportunities
  • Opens your mind to different ideas of how to converse with other people
  • Challenges own and others assumptions – better equipped to think and understand others’ situations – ultimately deliver a better service
  • It makes you think about how to get more useful feedback out of a performance conversation (both parties)


Workshop 2 – Coaching for Performance– supercharge Performance Conversations

  • Help to appreciate the value of coaching as a management style – understand how you react to different personality types and how to adapt to them
  • Help to understand current performance and encourage development/develop manager’s coaching skills
  • Allows you to see the bigger picture of why you are doing your role and how to tackle what you really want
  • Really helps to consider how to work with challenging people in your team, different solutions/approaches


Workshop 3 – Fantastic Feedback – making conversations rewarding

  • Really helpful for understanding the best way to give feedback to different kinds of people
  • It will make you think about how you speak to your colleagues and how you can develop better working relationships
  • Having some models to structure feedback conversations makes initiating them less daunting
  • This session will help you learn how to constructively use feedback to positively improve a frustrated situation


Workshop 4 – Setting Expectations – raising the bar for excellence

  • This session really provides actual techniques that can be used to target difference issues
  • Helps you to come up with new ways of generating ideas when you are stuck
  • It will challenge you to think about realistic ways in which you can raise the bar in your own role
  • Good examples of different approaches to creative thinking and help improve thinking/planning


Content will be tailored to your needs.  Up to 12 delegates.

Learn more about 3C’s other training solutions for managers and employees.

Clients say...

"Fantastic use of tech.  Thank you - this was really thought-provoking, and thanks also to the actors Adam and Pippa for making it very engaging!"

‘Forum Theatre Live’ Delegate, Canterbury Christ Church University

I cannot recommend your Virtual Trainer programme highly enough.  Thank you Hedda for facilitating such a fabulous programme and in such a very skilful and concise manner.  I am so pleased that I was able to participate and be a part of such an engaging group of people.  I can’t wait to share my new found knowledge with my colleagues and have already made some changes to my eLearning and Library support training session – chat, teaching a process, management grid, icebreakers here we come!

Lisa Harvey, eLearning Support Officer, Royal United Hospitals Bath NHS Foundation Trust

“We couldn’t have designed our new approach to Performance Management without 3C.  They know their stuff, and work from a strong evidence base.  Engaging a large, global organisation is never easy– 3C have shown they understand our challenges and have most importantly helped us re-purpose our performance management to deliver our strategy as well as massively simplify the process for our workforce.”

Bernadette Bruton, Global Talent and OD Director, Aviva plc

Hedda, you were marvellous at directing/guiding us all in the right direction with sublime ease… well, you made it look that easy anyway!  I believe all of the team learnt a considerable amount of useful techniques to use going forwards as virtual trainers.  You ensured that everyone was included and carried us all along excellently.  It was good to see our Advisors blossoming ‘virtually’ as each day went by.

Pete George, Health & Safety Manager, Howdens

I noticed a real difference in the quality of performance conversations I could have with my team after they had been on the ‘It’s My Conversation’ programme.  Conversations with those who had been on the programme were more meaningful, more constructive and a much better use of both of our time, compared with those who had not. I did the programme myself and found its approach deeply engaging and a very powerful learning experience.

Lucy Hoyte, Strategy Team Leader, Westminster City Council

Who we've worked with...

Since 2001, we’ve been transforming performance management in professional, engineering, financial, legal, academic, technical, and government organisations worldwide.