How to Manage Smart People

Putting Managers at the Heart of Performance Management

Clients say...

"Fantastic use of tech.  Thank you - this was really thought-provoking, and thanks also to the actors Adam and Pippa for making it very engaging!"

‘Forum Theatre Live’ Delegate, Canterbury Christ Church University

I cannot recommend your Virtual Trainer programme highly enough.  Thank you Hedda for facilitating such a fabulous programme and in such a very skilful and concise manner.  I am so pleased that I was able to participate and be a part of such an engaging group of people.  I can’t wait to share my new found knowledge with my colleagues and have already made some changes to my eLearning and Library support training session – chat, teaching a process, management grid, icebreakers here we come!

Lisa Harvey, eLearning Support Officer, Royal United Hospitals Bath NHS Foundation Trust

“We couldn’t have designed our new approach to Performance Management without 3C.  They know their stuff, and work from a strong evidence base.  Engaging a large, global organisation is never easy– 3C have shown they understand our challenges and have most importantly helped us re-purpose our performance management to deliver our strategy as well as massively simplify the process for our workforce.”

Bernadette Bruton, Global Talent and OD Director, Aviva plc

Hedda, you were marvellous at directing/guiding us all in the right direction with sublime ease… well, you made it look that easy anyway!  I believe all of the team learnt a considerable amount of useful techniques to use going forwards as virtual trainers.  You ensured that everyone was included and carried us all along excellently.  It was good to see our Advisors blossoming ‘virtually’ as each day went by.

Pete George, Health & Safety Manager, Howdens

I noticed a real difference in the quality of performance conversations I could have with my team after they had been on the ‘It’s My Conversation’ programme.  Conversations with those who had been on the programme were more meaningful, more constructive and a much better use of both of our time, compared with those who had not. I did the programme myself and found its approach deeply engaging and a very powerful learning experience.

Lucy Hoyte, Strategy Team Leader, Westminster City Council

3 small steps – How to manage smart people

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Who we've worked with...

Since 2001, we’ve been transforming performance management in professional, engineering, financial, legal, academic, technical, and government organisations worldwide.

Why 3C for Performance Management Training?

Specialist advice

“We saw a marked difference with all our people. Our managers and employees are now more enthused and motivated, and there is a real drive to get their Performance Reviews done – and done effectively.”


Victoria Anthony, HR Business Partner,
Land Securities plc

Expert Training

“I’ve received heartwarming feedback from the delegates after their training. The best money we’ve ever spent…”


Matthew White, Chief Financial Officer,
Portrait Software

3C add value

“3C has enabled Iron Mountain to transform Performance Management from being a form  filling exercise into a value added activity that is  seen to fundamentally drive engagement, commitment and overall business performance.”


Rachel Greenway, Leadership Development
Manager, Iron Mountain Europe

I thought performance management was all about making everyone work harder, and that made me feel bad because they work so hard already. But actually it’s been about bringing us all together to focus on what matters, and that has been excellent.

Dean of one of the Schools