How to Manage Smart People

Putting Managers at the Heart of Performance Management

Clients say...

Thank you for today, your session was brilliant and exactly what they needed. It exceeded my expectations and to see the room so engaged and involved was an absolute joy . It is a testament to how useful people found today that they were starting to ask if their managers could have something similar.  A great result!

Dr Amanda Maclean, Head of OD, Canterbury Christ Church University

In November 2022 our employee engagement survey showed a marked increase in those agreeing that they understood what was expected of them, they were motivated and engaged.  In the spring of 2021 such results were unimaginable – the scale of cultural change, and sense of empowerment that our new approach to managing performance is having is fantastic.  We couldn’t have done it without the wisdom, experience and support of 3C.

Kerri-Ann O’Neill, Chief People Officer, Ofcom

I noticed a real difference in the quality of performance conversations I could have with my team after they had been on the ‘It’s My Conversation’ programme.  Conversations with those who had been on the programme were more meaningful, more constructive and a much better use of both of our time, compared with those who had not. I did the programme myself and found its approach deeply engaging and a very powerful learning experience.

Lucy Hoyte, Strategy Team Leader, Westminster City Council

“We couldn’t have designed our new approach to Performance Management without 3C.  They know their stuff, and work from a strong evidence base.  Engaging a large, global organisation is never easy– 3C have shown they understand our challenges and have most importantly helped us re-purpose our performance management to deliver our strategy as well as massively simplify the process for our workforce.”

Bernadette Bruton, Global Talent and OD Director, Aviva plc

"Fantastic use of tech.  Thank you - this was really thought-provoking, and thanks also to the actors Adam and Pippa for making it very engaging!"

‘Forum Theatre Live’ Delegate, Canterbury Christ Church University

3 small steps – How to manage smart people

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Who we've worked with...

Since 2001, we’ve been transforming performance management in professional, engineering, financial, legal, academic, technical, and government organisations worldwide.

Why 3C for Performance Management Training?

Specialist advice

“We saw a marked difference with all our people. Our managers and employees are now more enthused and motivated, and there is a real drive to get their Performance Reviews done – and done effectively.”


Victoria Anthony, HR Business Partner,
Land Securities plc

Expert Training

“I’ve received heartwarming feedback from the delegates after their training. The best money we’ve ever spent…”


Matthew White, Chief Financial Officer,
Portrait Software

3C add value

“3C has enabled Iron Mountain to transform Performance Management from being a form  filling exercise into a value added activity that is  seen to fundamentally drive engagement, commitment and overall business performance.”


Rachel Greenway, Leadership Development
Manager, Iron Mountain Europe

I thought performance management was all about making everyone work harder, and that made me feel bad because they work so hard already. But actually it’s been about bringing us all together to focus on what matters, and that has been excellent.

Dean of one of the Schools