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- FMCG - measurement, alignment and evaluation of leadership programme
- County Police Force - putting a value on key capability and measurement thereof
- Travel and Tourism - evaluating a return on investment in staff and staff training
- Phone training sales skills - long term sales improvement for car showroom sales people
- Good to great – customer service skills for a fleet management contact centre
- Time management essentials for site managers – Property Management Company
- Company roll out of continuous improvement – global telco
- In-house telephone sales training - Phone Delivered Training™ – national Energy Company
- Phoneclass™ Best Practice Guidelines for business conference calls
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- Management Voice
- The 2 Biggest Risks of Poor Goal Setting!
- 3 things you must know for effective goal setting
- The 3 Big Risks of Performance Management Failure!
- Goal Setting or Fire Fighting?
- Performance Management for the Blue Collar Workforce
- 6 suggestions for effective goal setting
- 4 Frequent Faults in Competency Frameworks!
- Calm Down: You can Cope!
- Spot the winner!
- You can't delegate getting fit!
- Manage without Management!
- Be creative with your cash!
- Stop wasting my time!
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- How to value knowledge workers
- If you want to clear out and start again!
- Be a feisty L&D Manager
- Make Time For Planning
- How to be a Grumpy Old Manager!
- Evaluation can be inspiration
- Share What You Know
- Don't waste the value of customer service!
- Making time for Time Management
- Handling difficult calls
- Is your Finance Director a rat?
- Decision Making
- What is ROI?
- How do you value Customer Service?
- Half of All Training is Wasted! Which Half?
- Spot the Winner
- Managing a virtual team
- Is Management Development risky?
- When does a new employee become profitable?
- How To Say No
- Tell your boss the truth
- Managing High Risk Moments of Truth
- Simple steps to training evaluation
- Focus on strengths not weaknesses
- Can you value leadership training?
- I didn't like the biscuits!
- What drives success?
- Calm Down: You Can Cope!
- The Real Benefit of a Business Case
- The value of Customer Service (part II)
- Problem Solving
- Unthinkable Solutions
- Are Your People Listening To You
- Are they listening to you?
- Manage a round table discussion
- The 80/20 rule
- Handling Difficult Calls
- Don't ask me how I am!
- Are Happy People Productive?
- Ensuring learning is applied
- Break the customer service rules!
- Win support from the board
- 6 tips for communicating change
- Budgeting
- Essentials for Aligning Goals
- Managing Your Boss
- 3 Skills of a Confident Senior Manager
- 3 Principles for Great Internal Customer Service
- Instant Coaching by Phone - a skill to increase your impact
- Managing E-mail Effectively
- Dealing with a messy desk!
- Keep it simple
- Critical success factors
- New Projects
- Bank of Tokyo Mitsubishi – Consultancy (2011)
- De Beers – Consultancy (2011)
- Anglia Ruskin – Training (2011-2012)
- Land Securities – Training & Consultancy (2011-2012)
- Archive | Our Contract Wins
- 3C Enters Training Partnership with Local Software Company
- 3C Partners with Global Real Estate Organisation to Provide Bespoke Telephone Sales Training
- 3C Provides Bespoke Customer Service Training for Housing Association
- 3C Partners With Fidessa to Provide a Winning Formula for Customer Service Training
- 3C Continues Training Partnership With Local Software Company
- Redbridge Primary Care Trust (Nhs) - Telephone Customer Service Skills Training
- South Oxfordshire District Council - Update
- Australian Trade Commission
- Nvidia Corporation
- Contract Continues with South Oxfordshire District Council
- A Fresh Approach to Management Development Training for Toshiba
- 3C Selected to Provide Training for Nvidia Europe
- South Oxfordshire District Council Contracts 3C for Open Courses
- Crown Prosecution Service
- 3C Wins Customer Care Contract with Thomson Financial
- 3C Wins Return on Investment in Training Project for Petroleum Company in Kuwait
- 3C Helps Learndirect Go from Good to Great in Customer Service Skills
- 3C Wins Contract for Oxford City Council
- 3C Renews Contract with Building Society
- 3C Provides Advanced Telesales Training for Simply Business
- Inmarsat – Software (2011)
- BT Group – Consultancy (2011)
- South Oxfordshire and Vale of White Horse District Councils - Training
- Caravan Club - Training
- Inmarsat - Training
- West Bromwich Building Society - Training
- Oxford & Cherwell Valley College - Consultancy
- Iron Moutain Europe - Performance Management Training Rollout
- Contact Us
- Performance Management Resource Directory
- Management Development Training Resources 1
- Management Development Training Resources 2
- Customer Service Skills Training Resources 1
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- Phone Training Resources 1
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- Return On Investment In Training Resources 1
- Contact Centre Training Resources 1
- Supervisor Training Resources 1
- Training Evaluation Resources 1
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- Consultative Sales Training Resources 1
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- Telephone Sales Training Resources 1
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- Training Programme Directories Resources 1
- General Education Training Resources 1
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