Telephone Sales Skills
This programme is ideal for all who sell or make appointments by phone. The phone training delivery method means delegates learn through the medium in which they work. Results can been seen after the first training session.
Who will benefit: All who sell or make
appointments by phone (telesales and
telemarketing)
Duration: A series of two-hour sessions
No. of delegates: Up to 10 delegates
Optional value-add services
- Training Needs Analysis prior to design and delivery to establish exact requirements for maximum programme value
- Phone coaching for each delegate between sessions encourages the delegates to practise skills and discuss problem areas
Programme content
- Using call structures to help you succeed
- Opening and introduction – earn the right to speak
- Getting past gatekeepers
- Using scenarios to secure interest
- Questioning and listening
- Presenting the offer
- Handling questions
- Building a relationship
- Closing the call
Benefits
Delegates will have:
- increased closing rates
- improved skills relevant to their calls
- reduced stress
- improved confidence
Contact us by email or by phone +44 (0)1491 411544 to discuss how we can work with you!
