Problem Solving Skills
An intensive workshop concentrating on one of the key roles of a manager – problem solving. Many managers try to solve complaints rather than problems. This course delivers a powerful methodology to ensure managers can identify and address the REAL problems, assess a range of solutions and choose the best fit.
Who will benefit: All managers
Duration: One-day workshop
No. of delegates: Up to 10 delegates
Optional value-add services
- Training Needs Analysis prior to design and delivery to establish exact requirements for maximum programme value
- Phone coaching for each delegate after the workshop to encourage the delegates to practise skills and discuss problem areas
Programme content
- The 6 Ps problem solving process
- Engaging others in solutions
- Analysis of complaints to identify the real problem
- Applying the 6 Ps process effectively
- Action plan for future implementation
Benefits
Delegates will have:
- received practical skills and clear objective processes to enable managers to effectively to solve problems
- engaged the right side of the brain enabling managers ‘to think outside the box’
- learnt effective problem solving skills to increase overall productivity
Contact us by email or by phone +44 (0)1491 411544 to discuss how we can work with you!
