Specialist Skills to help people improve perfomance
Our training uses a creative mix of delivery method including Classic Classroom, Phone Delivered Training™, WebEx training, Forum Theatre and more.
Phone Delivered Training™ - Find out more about this unique delivery method and how it can work for you.
Who delivers
An inspirational instructor makes all the difference between a humdrum routine programme and one that sends people out wanting to take action.
Our trainers are chosen from a wide range of backgrounds and have one thing in common – they can all ‘walk the talk’. Each one can speak from experience, and empathise with the challenges delegates face. 3C's instructors help delegates face a wide range of business and soft skill materials.
Customer Service Training
Good relationships with your customers can improve your business edge. It is a key strategy for securing your market position - building market share through winning and maintaining the loyalty of customers.
We have all experienced situations when we speak to a particular individual who makes us feel special and valued. This is not something that 'just happens'. The person we have spoken to has quickly assessed our mood... more
Management Development Training
Management is traditionally seen as the design, implementation and control of a process and the people involved in that process. It assumes the manager has more knowledge and wisdom than the people he or she is in charge of.
This is no longer necessarily true. As managers we may not have more wisdom, knowledge or skill than the people we are managing. And yet, we are expected to know what to do... more
Sales Training
Fundamentally, the majority of successful sales focus on the needs of the customer - understanding what they want and helping them to identify the products and services they might need.
There will be occasions when it is not right for a customer to buy anything, which is a perfectly acceptable outcome and will result in much less resistance from the buyer... more
Business Skills Training
Sometimes key business skills training can be overlooked and forgotten about due to the demands of the organisation to focus on specific and 'immediate' training needs.
Providing fundamental business skills training on an ongoing basis for staff is immensely valuable in terms of efficiency and staff retention. Business skills training includes a variety of workshops and courses, each focussing on a particular set of skills, from managing your email more efficiently, to working more effectively as a team... more
