Frequently Asked Questions - PDT™ phone training
To read our case study on PDT™ phone training, click here.
How does PDT™ PHONE TRAINING work?
At its simplest phone training uses conference calls and workbooks. We customise the training programme design and send out the workbooks, and each delegate joins the conference call from an ordinary phone line. Usually, the phone training sessions are about 2 hours with a break half way through, and we deliver them as frequently as required. One client may have phone training sessions twice a week, and another once a month.
We suggest a maximum of 10 delegates on each call - though again, the numbers can be adjusted to suit the programme you need.
What Equipment is Needed?
Only a phone - if possible a speaker or hands free phone.
What's your process?
We will meet with you and take a brief. We will then develop a proposal that includes a budget, the timetable, and detail of the training programme design. If you accept, we will normally develop the phone training programme with one or more tutors, run a pilot for a small number of delegates to check the material, and then roll out phone training as planned. It's very straight forward and can happen quickly.
How much does PDT™ PHONE TRAINING cost?
Every phone training programme is different of course. We do not aim to provide cheap training, but the costs of travel, accommodation and venue hire are about 40% of the total training budget on average, and you wouldn't be paying those costs with phone training. We will give you an idea of costs for your project when we first meet you, and provide a detailed quote fairly quickly afterwards.
Does PDT™ Phone Training Get Results?
All the evidence is that in many respects PDT™ phone training works better that the traditional classroom approach. Short phone training sessions, focusing on one issue at a time, are much more likely to be applied than all the input from a long day off site. Our delegates always say things like - 'I didn't believe this could work but I've learnt more in the last 2 hours than I usually learn in a day' Delegates find it a bit strange for the first 5 minutes, and then they just get on with it.
One of the reasons why we do the pilot phone training session free of charge is to reassure you that it will work.
We think one of the reasons it works so well is because we are all conditioned to listen when we are on the phone, whereas in the classroom we tend to watch and then our minds wander.
Some of our clients run detailed tests on delegates after they've taken part in phone training and they are really pleased with the overall level of learning.
The business wins too:
- No travel or accommodation costs saving as much as 40% on phone training in comparison with conventional methods of training
- Short phone training sessions mean fewer working hours lost - vital for professionals charging by the hour, sales teams on commission and other time-deprived employees.
- Tele-workers and home-workers can be included on the same basis as others
- Managers are kept involved in individual delegates' development, and can give feedback direct to the tutor while the phone training programme is running.
What Programmes Can BE Delivered by PDT™ Phone Training?
Choose from a wide range of customisable PDT™ phone training programmes, including:
Management Development Training - techniques to manage remote and virtual teams
Consultative Sales Training - including modules for professional services, B2B, automotive and retail
Telephone Sales Training - inbound and outbound sales, reception and telemarketing
Customer Service Training - customised customer service skills programmes ensure role-plays, call structures and behaviours focus on real situations that your staff have to deal with
Time Management Training - for everyone who is too busy to go on a classroom course!
To read our case study on PDT™ phone training, click here.
