Company: Portrait
Industry: IT
Solution: Management Training
Training Programme Design - Challenge
The company has experienced substantial change over the last few years. It is starting to grow again and wishes to provide its managers with training to establish a consistent management style across the business.
Training Programme Design - Approach
Managers in England and Scotland
Two Day Core Management Training Programme
A 2-day off-site classroom based programme, to cover these core objectives:
- To clarify the role and responsibilities of a manager within the organisation
- To improve the managers communication skills and process
- To prepare managers to deliver effective appraisals
Interviewing
The core 2 day training programme was complemented by an initial day of interviewing with the managers to establish current roles and responsibilities. This helped 3C to tailor the training programme to the exact needs of the team.
Coaching Calls
Shortly after the training programme, 3C also provided phone training in the form of short coaching calls to each delegate. This enabled the delegate to discuss successes and to have the opportunity to talk through any hurdles. Coaching calls also help to maintain momentum and ensure delegates are putting action points into practice.
Review Workshop
The final stage of the training was a follow up one day ‘review' training workshop 6-8 weeks later. This day worked extremely well in that it gave the delegates the opportunity to refresh on skills and share their achievements
Training Programme Design - Impact
- Building consistent management styles within the organisation
- Formal appraisal system established
- Managers recognise the need to people manage as opposed to task manage
- Preparing and communicating the need for management skills for the future
Training Programme Design - Roll Out
As a result of this initial management development training, 3C was asked to become training partner to the organisation providing HR Support Strategic Planning and the following:
- On-going management development programmes for all levels of management (including supervisor training)
- Appraisal training
- Consultative sales training
- Board level facilitation One-to-one senior management coaching
Training Programme Design - Feedback
‘I received heart warming feedback from the managers after the management development training. The best money we've ever
spent...'
Chief Financial Officer
