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» FMCG - measurement, alignment and evaluation of leadership programme
CASE STUDY - FMCG
CHALLENGE
"MY CEO only looks at numbers and graphs. How do we show the Return on Investment on our Management Development Training?"
RESEARCH & ANALYSIS
- A number of specific instances of value were added as a result of the Management Development Training Programme- showing the return on investment in training
- Difficulty in accessing real cost data for HR
- Low confidence in the handling of financial data and spreadsheets in HR and training departments
EXPERIENCE
- Winning support from the Finance Team is essential in demonstrating the return on investment in training
- A very simple payback approach is the best way to start
- A new approach to pre and post programme communication would be likely
- Clients will need support when they apply ROI models in practice
APPROACH
- Map the Organisational Strategies to Business Unit Objectives
- Engage Finance Department to gather cost data
- Map delegates' KPIs to Business Unit Objectives
- Value Organisational Objectives
- Create links between impact of training and KPIs
- Value change in performance against organisational objectives
- Link impact of training to Organisational Objectives
- Create spread sheet model to calculate return on investment
IMPACT
- KPI mapping identifies missing Objectives
- Increased confidence among training team
- Major change in relationship between training and line managers
- Strong Board support for process
- Re-designing of key programmes to focus on delivering change in KPI performance
ROLL OUT
- Business Objectives now held in one place in one format
- Spreadsheet ROI in training tools to be introduced across L&D team
- Three major programmes to be analysed for the return on investment in training including Management Development Training
- Board reports planned to show value added and the return on investment in training
FEEDBACK
"The ROI in training gave us much more than we expected."
HR Director
"Really changed our relationship with the rest of the business."
Training Manager - Management Development Training Programme
